Never lose another plumbing job to a phone you couldn’t reach
You’re under a sink, bleeding a boiler, or driving between jobs — and the phone keeps ringing. Branek’s AI receptionist answers every call in your company’s name, takes the job details, and books it into your diary, so the customer with the burst pipe books you instead of the next plumber on Google.
Why plumbers lose work before they ever pick up
Most plumbing enquiries are urgent — a leak under the floor, no hot water, a blocked drain, a boiler that’s died on the coldest morning of the year. When a home is flooding, people call three or four plumbers and hire whoever answers first. If you’re mid-job with your hands full, that call goes to voicemail — and voicemail rarely gets a callback before a competitor has already been booked. Every missed call is a quote you never got the chance to give.
How Branek answers the phone for you
It picks up on the first ring, day or night
The AI receptionist answers 24/7 — evenings, weekends and bank holidays included — in a natural voice, using your company name. Callers get a real conversation, not "leave a message after the tone."
It captures the details that matter on a plumbing job
It asks the right questions — what’s gone wrong, whether water is coming in right now, the property address and postcode, and how soon someone’s needed — so you get a proper job sheet instead of a half-second missed-call alert.
It books the job or hands it straight to you
Genuine emergencies can be flagged and passed to you immediately; routine work — a new tap, a bathroom quote, an annual boiler service — can be booked into your calendar automatically. Either way, the details land with you by the time you’re back in the van.
The calls Branek handles for plumbers
Emergency call-outs
Burst pipes, major leaks, no heating or hot water, overflowing toilets — the calls that turn into same-day work if someone actually answers.
Quotes and surveys
Bathroom installations, boiler replacements and pipework upgrades, captured with enough detail for you to price the job or arrange a survey.
Routine and planned work
Tap and valve swaps, radiator fitting, landlord safety checks and annual boiler servicing, booked into a slot that suits you.
After-hours enquiries
The calls that would normally sit in voicemail until morning are answered, logged and ready for you at the start of the day.
Simple pricing, built for a trades business
Branek Hub is £99, £199 or £349 per month, billed monthly with no setup fee. The AI receptionist is included in the AI Pro plan and comes with 300 receptionist minutes a month — enough to catch the calls you’re currently missing. No long contract, and you can see it working before you commit.
Book a free demoSee how it would answer your calls
Pick a time that suits you and we’ll show you exactly how Branek would answer, qualify and book your plumbing enquiries.
Plumbers’ questions, answered
Will my customers know it isn’t me?
The receptionist introduces itself as your business’s virtual assistant and speaks naturally. Most callers simply feel like they reached someone helpful straight away — which is often more than they’d get from the next plumber on the list.
What happens with a real emergency at 2am?
You set the rules. Genuine emergencies can be flagged and sent to you immediately by text or notification, while less urgent calls are logged and booked for the morning — so you’re only disturbed for the jobs that truly can’t wait.
Do I need to change my phone number?
No. Branek works alongside your existing number, so there’s nothing to reprint on your van or business cards.
Branek — AI receptionists, booking systems and websites for UK trades.
Based in Chester, Cheshire. Serving trades businesses across the UK.
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