Never miss another boiler breakdown call
When the temperature drops, your phone doesn't stop — and you're already elbow-deep in someone else's boiler. Branek's AI receptionist answers every call in your company's name, works out how urgent the heating fault is, and books it into your diary, so the family with no hot water books you instead of the next engineer they ring.
Why heating engineers lose the calls that matter most
Heating work is seasonal and urgent. The first cold snap of the year sends every boiler that's been quietly struggling into breakdown at once, and the calls all land while you're on a job with your hands full. A cold house with young children or an elderly relative won't wait for a callback — they ring down the list until someone answers. Miss those calls and you don't just lose one repair; you lose the service contract and the boiler replacement that often follow.
How Branek answers the phone for you
It answers every call, including the 6am winter panic
The AI receptionist picks up 24/7 in a natural voice using your business name — including the early mornings and cold weekends when no-heating calls spike — instead of sending worried customers to voicemail.
It works out how urgent the heating fault is
It asks the questions that matter — whether there's no heating, no hot water or both, whether there's a leak or a warning light, the make of boiler if they know it, and the property's postcode — so you can tell a same-day emergency from a routine booking at a glance.
It books the job or escalates it to you
A vulnerable customer with no heat can be flagged and passed to you straight away; a service, a quote for a new boiler or a landlord gas safety check can be booked into your calendar automatically. The details are waiting the moment you're free.
The calls Branek handles for heating engineers
Boiler breakdowns and no heat
No heating or hot water, leaking or locked-out boilers, low pressure and fault-code call-outs — the urgent work that goes to whoever answers first.
Servicing and gas safety
Annual boiler services, landlord gas safety (CP12) certificates and service reminders, captured with the property details you need.
Installations and upgrades
New boiler quotes, system upgrades, radiator and smart-thermostat installs, qualified and booked in for a survey or a fit.
Landlord and seasonal enquiries
Letting agents booking safety checks across a portfolio, and the winter surge of calls that would otherwise sit in voicemail.
Simple pricing, built for a trades business
Branek Hub is £99, £199 or £349 per month, billed monthly with no setup fee. The AI receptionist is part of the AI Pro plan and includes 300 receptionist minutes a month — enough to catch the breakdown calls you're missing when you're on the tools. No long contract, and you can watch it answer before you commit.
Book a free demoSee how it would answer your calls
Pick a time that suits you and we'll show you exactly how Branek would answer, qualify and book your heating enquiries.
Heating engineers' questions, answered
Can it tell a real emergency from a routine service?
Yes — you set the rules. A caller with no heat and a young family or an elderly relative can be flagged and sent to you immediately, while an annual service is simply booked into a suitable slot.
Will it handle landlord gas safety bookings?
Yes. It can capture the number of properties, the addresses and the certificate renewal dates, so landlord and letting-agent enquiries arrive ready for you to schedule.
Do I need a new phone number?
No. Branek works with your existing number, so there's nothing to change on your van, website or paperwork.
Branek — AI receptionists, booking systems and websites for UK trades.
Based in Chester, Cheshire. Serving trades businesses across the UK.
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